I updated my maps earlier this week. This is the second update since my purchase in May.

 

What map version do you currently have?

 

Is there a detailed users map for this?
I'm accustomed to stand alone Garmins' and my car unit isn't similar in entering places (out of state), saving (and naming) places, DELETING old items, etc.

 

Is there a detailed users map for this?
I'm accustomed to stand alone Garmins' and my car unit isn't similar in entering places (out of state), saving (and naming) places, DELETING old items, etc.

Check out this web page, scroll down for a .PDF download of the navigation manual.

 

Went to update my navigation system. Plugged into Garmin on dash First and the.n launched Garmin express. Then got message vehicle information out of date: please update the vehicle information on SD card or USB drive before continuing. Does anybody know how to complete that step!
Thanks,
PDog

 

I recently wrote of my adventures in updating two Hondas (PP & Ody).

The first problem was my USB drive was too big (yup, anything over 32Gb will be refused).
The second problem was my Garmin Express software (used with previous standalone units) was out of date - claimed it was unable to contact servers.
Online Garmin help lead me to ID this problem. Once those two problems were resolved I was able to update the PP.

However the Ody presented another problem; Garmin Express didn't recognize my units serial number.
I contacted their support and they came back with a followup email asking me to send them a file that was found on the thumb drive.
I did and several days later they said it was taken care of and to retry. I retried and found my maps were already current.

 

Thanks I have the correct usb size and I updated my Garmin software on my computer. Any other thoughts?

 

I suspect you're running into the same problem I had with my Ody, Honda hasn't let Garmin know that your unit exists so it won't allow you to continue. Save the info on your thumb drive and email garmin support the files found there. Give them a fair amount of time to respond, in my case 3-4 days (including a weekend).

 

Thanks, just strange I was able to complete my update when I first received Passport back in January. Thanks again!

 

Speculation on my part: when you originally updated your PP was it the Honda systems update OR the Garmin Navigation update? Two different things.
Last summer I stayed in a Holiday Inn Express and have been so much smarter ever since (if you remember their long ago advertisements)

 

I have updated both. I realize 2 separate systems. It would be easier if navigation update could be updated over the air. Thanks for checking my competency level...

 

 

One other thing comes to my (weak) mind; they clearly warn that the cars USB data must be less than 24 hours old.
Were you trying to use old data? If so then reformat the USB drive and then restart the update process from the PP data stream.

If that doesn't work try booking a room at the Express Inn.

Holiday Inn Express TV Spot, 'The Solution'

You may not be able to solve the great mathematical enigmas of our time (or can you?), but at least you can show off your intelligence by staying at a Holiday Inn Express.

www.ispot.tv

 

Well not sure what you mean. I put the usb in the usb in car then started engine and went to navigation system and updated. Took out started Garmin express which I updated yesterday and followed the steps and got the message I started my thread. Maybe my real problem is that I am a prostitute to Marriott...

 

I prefer Hampton Inns but oftentimes must use whatever I come across.

Re-reading all of this leads me back to your original post
"Then got message vehicle information out of date: please update the vehicle information on SD card or USB drive before continuing."

That cryptic response makes me believe that your CURRENT data wasn't found on the USB drive. I would reformat the drive (to eliminate old data) and start over. Then without delay hustle on back to your computer and try it again.

 

You were correct Wrascal. I needed to reformat my usb drive again. I am downloading the 20.20 update right now and hopefully when I arrive home I will be able to plug into my little Garmin and he will be hungry for the new knowledge.
Thanks,
PDog

 

If unit I’d invalid then you need to contact Garmin ASAP and get device file send to them on email. They’ll add in there system and then it be able to add in express but mine had issues even after adding to express as it won’t give me updates
it should give me 2020 updates but tell maps is current but it also don’t show what map version are install on express and then support folks took log files from express and newer device file from car and now back to waiting game ...

 

Maybe (just maybe) you do in fact have the most current update.

 

Garmin 2020 Maps are live!

I got a notification on my Nav screen to check for map updates and sure enough the 2020 maps are live. I updated today with no issues.

www.passportforums.com

 

Based on your earlier comment I went back to check mine. Even though I updated Garmin Express (just last week) it advised there was a newer version.

After (again) updating Garmin Express it advised my PP was current, running Full Coverage of North America 2020.10.
On my Ody it only says its the current version but Doesn't provide any details.

On two of my stand alone units it says Full coverage, 2020.30 and two additional units as lower 49, 2020.30.

 

Based on your earlier comment I went back to check mine. Even though I updated Garmin Express (just last week) it advised there was a newer version.

After (again) updating Garmin Express it advised my PP was current, running Full Coverage of North America 2020.10.
On my Ody it only says its the current version but Doesn't provide any details.

you’re on 2020 already so it’s current.
And it’s also showing what map in express.

I’m on 2019 and express don’t even show maps so they have to look into more on why it’s not showing maps on express and that’s the reason on why it’s not letting me update from 2019 to 2020

 

I followed the instructions to update Nav using a USB flash drive. I was able to initialize the drive in the PP, download the update on the computer, then upload to the PP with the engine running. I got the message indicating the update was successful. However, next time I drove the PP the Nav does not work. It only indicates that the maps are updating. I left it run for over an hour two different times without success. I was going to upload the new maps a second time but that is not an available option. I'd appreciate any ideas.

 

Stopped by the dealer to try to see why Nav did not work after "sucessful" install of 2020 maps. Kept getting " maps uploading" on the screen but never would work. Tech fried w/o success. He was reset all vehicle defaults and Nav now works with the old maps. He saw that I had used a 32GB 3.0 flash drive. He said he has found that the PP likes 16GB 2.0 flash drives. That it appears that 3.0 works but it does, in fact, not update properly. I will try again later with the 16GB 2.0 drive.

 

Wrong answer, I first tried with a 64Gb and true it failed.
Switched to a 32Gb 3.0 and it worked.

This one: https://www.amazon.com/gp/product/B00YP5X1TI/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

 

Interesting! Mine should have worked then. I will go ahead and try with the 16GB 2.0 and give it a try.

 

As I recall - to work with Garmin Express this drive needs to be formatted as such:

File system: FAT32
and its allocation size: 16Kb.

Once it indicates it's complete give it an extra 30 seconds (before unplugging) to ensure all formatting is written.

 

My nav update saga goes like this, so far... I can successfully collect the configuration data from the nav system, but when I attempted to add device in Garmin Express, it said it was an Odyssey instead of Passport, and that the device ID was invalid. Even though my Garmin Express appeared to be current, I grabbed the latest version and reinstalled, no difference. Garmin support did not seem surprised, said it was because their database needed to be updated, don't worry that it says Odyssey instead of Passport, that's only a label. He had me send the config file to him, and said he'd throw it on top of the pile of others that needed to be added to the database. After a couple of days I got an email saying I was now in the database and should be good to go. Well, Garmin Express still thinks it's an Odyssey, and the error message changed from "Device ID invalid" to "Device not compatible with Express." Back to Garmin support, and this time they seemed surprised, and said he'd have to "send it over to engineering." It's been about a week with no response, but given it's the holidays I thought I'd give them more time. More to come later... I hope.

 

I am going through this exact problem right now. I am also at "device not compatible with Express" Sent an email to Garmin a few days ago. Hopefully they can get this figured out.

 

Is your USB drive between 16Gb-32Gb?
Is it formatted properly (File system: FAT32, and its allocation size: 16Kb)?
Has all other data on it First been deleted (a quick format is the easiest, most assured way to do so)?

My first attempt at updating I used too large of a drive and it refused to cooperate.

 

Thanks for the suggestions. I used a 64GB drive initially, then tried 16GB with the same results. Garmin support have a copy of my device file, and have been able to reproduce the problem. At this point I don't suspect the USB drive, but we'll see what they come up with.

 

Update... I never heard back from Gamin support. I checked a couple of times to see if my problem was resolved, but was still the same. This morning I thought I’d try one more time before giving them a call, and it worked! Recognizes it’s a Passport instead of Odyssey, and is now in the process of downloading a map update to USB drive.

 

I was also able to update my maps today. It updated to 2019.10. I would have thought there would be 2020 maps out now. There are a few roads in my area that still do not show up on my maps...
Is everyone else on 2019.10 maps?

 

Mine also updated to 2019.10. However, when I started the update it said the current version was 2019.11 and the new “update” was 2019.10. Maybe I don’t understand their numbering scheme, but seems to me “.11” would be newer than “.10”. Anyhow, I proceeded because I wanted to verify the update process. I figure I’ll recheck for an update again in a few months.

 

Just wanted to report that my map update now works. I was able to install the 2020 map. I had to get Garmin to adjust something on their end. You might need to get Garmin involved if you can not get the 2020 update.

 

Looks like others have reported 2020 maps. I sent an email to Garmin to see if my situation is correct.

I also had 2019.11 and went over it with 2019.10.

 

I updated a couple of weeks ago and the new version is 2020.