Phone issue

We bought our Passport Touring 2019 - in February 2019. Like most, we've had issues with the infotainment / gauge cluster shutting down issue that was fixed/addressed last fall. Issues were with sound/phone calls crackling, gauge cluster shutting down randomly and no backup camera at times. Once those issues were fixed, we started having issue with our Bluetooth phone. My wife and I both have Android phones, Note9 and S20. We did not have any issues with accepting/placing calls before the update. Post update, the issue is that the calling party cannot hear me/us. In other words, I can call my wife via infotainment system or dial directly via phone and the car would place the call on the vehicle speakerphone system, as intended, but she would not be able to hear me, as if I was on mute. In other words, parties on the other end cannot hear me but I can hear them. I went through extensive troubleshooting, re-pairing all the phones, deleting/re-adding Bluetooth, removing Hondalink and re-adding it. Resetting the infotainment system to no avail. It seems like the microphone is muted or broken. I took it to the dealership but they were unable to fix the issue and they scheduled for me to drop off the vehicle later this week. I was just wondering if anyone had the same or similar issue? I feel like it could be just a setting somewhere or a trivial issue. I have also noticed an issue with HondaLink, where it no longer updates the stats, tire pressure, gas meter, odometer, etc. unless I'm in the vehicle. Before the update, I would be able to receive this information remotely/while not in the vehicle. Any suggestions on how to fix these issues would be greatly appreciated. Thanks.