I think what you dont realize in terms of big business is Honda respects dealer sovereignty and will only intervene in special cases. Their customer support line is mostly their to placate complainers as the majority of complaints are not valid. America has a cultural bias and inherent distrust of dealers, which is certainly valid but less so for Honda. They truly are more strict with dealers.To each his own. When you understand how big business works, and how easy it is for them to brush you aside, you have to step up the pressure. If you re-read my first post in this thread, you'll notice that I said I give dealers 2-3 chances to fix an issue, and then all bets are off. So I do take the friendly approach in trying to get problems solved. It's when they start denying that there is a problem, or dismiss it as "that's the way it just works", that's insulting an owner's intelligence, and not respecting their time. I don't have the time to spend hours upon hours visiting a dealership to fix a NEW car, especially a Honda. That's why I gave up on American cars a long time ago. Honda's ratings are slipping, which is a real shame. We can't stand by and let that happen. We have to hold them accountable for stuff like this. This is not "threatening", "infantile", "litigious", "embarrassing", or any other childish label you want to use. It's called getting what you've paid for. As stated previously, a $40,000+ vehicle should not have AC, infotainment, ACC, high beam, drained batteries, and other issues. This stuff is supposed to be worked out in R&D, testing, usage in other models, and production in other countries under different model names. Besides, the Passport is mainly based on the existing Pilot, using most of its components. That's all the more reason to expect more from Honda in getting the Passport right. Bottom line, friendly first, then demand results. Anything else is just a half-assed attempt to solving a problem efficiently and effectively. Let's stop with the jabs and work towards the common goal of helping people. We are not always going to agree. JM2C...
The AC issue spans all big honda models made in Alabama and is due to the parts supplier more than the engineering or r&d of Honda. These things happen with virtually all brand new cars. Some dealers are better at catching issues pre-delivery than others.
Saying Honda’s reviews are slipping is also a fallacy. Most car companies are on the same level now. Honda redefined manufacturing and reliability standards in the 80s but most other companies have caught up or surpassed them. All cars are pretty darn good now. So its not that honda has slipped- others have caught up. Critics still adore honda and to me that means more than aggregated customer reviews or especially bs like JD power. I do admit that alabama-made hondas are of lesser build standards than indiana, canada, or Japan. This has pretty much always been the case. Alabama builds Passport, Pilot, Ridgeline, and Odyseey: the american engineered US market only models. I knew this buying mine. When I worked at a dealer we had far more pilots coming back to us than crvs. They are more complex too so thats part of it. Its more about initial fit and finish and first year teething issues than long term reliability. It’s still a japanese engineered drivetrain. Still a great car.
Making sweeping generalizations about Honda based on isolated individual incidents is silly. If you feel that way then go buy a kia!