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Maybe add build date to the survey to see the distribution of problems based on when the cars were assembled?

Anyway we can view the results?
 

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Thats a good idea although I’m fairly sure it only affects first run production from winter.

And yeah I’ll share the results after more people respond. Only about 9
people so far.
 

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My car has just over 1k miles on it and 2 weeks ago I notices the AC was not keeping the car cool. I bought my 2019 passport to the dealer this moring and they confirmed I had a leak and diagnosed the issue as a leak from an O-ring on the high pressure side of the AC. Replaced said O-ring and refilled the system. Its working for now. Fingers crossed
 

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There is a TSB regarding a leaking o-ring at the receiver dryer cap. Anyone experiencing an issue with the AC not blowing cold it probably is from this exact issue.

 

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Air conditioner was not working at all when picked up from dealer , should have been detected at dealership prep. Dealer dropped off a loaner at work and had my Passport back and air conditioner repaired in the afternoon and I work 60 miles away from dealership. So far so good.
 

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My ac is blowing relatively cold air but there isn't much of a difference when I'm at low or 60. Should I have taken to the dealership?
 

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My ac is blowing relatively cold air but there isn't much of a difference when I'm at low or 60. Should I have taken to the dealership?
You’re not gonna notice much of a difference between 60 or low, you’re talking just a couple degrees between the two settings. As long as it’s blowing cold and you don’t have the AC leak at the condenser you should be fine. Make sure to use your recirculate button if you want the interior temp to be colder with ac (or warmer with the heater)
 

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You’re not gonna notice much of a difference between 60 or low, you’re talking just a couple degrees between the two settings. As long as it’s blowing cold and you don’t have the AC leak at the condenser you should be fine. Make sure to use your recirculate button if you want the interior temp to be colder with ac (or warmer with the heater)
Thanks, I'll keep an eye on it. It doesn't seem to blow air as cold as the '09 4Runner I had before. Maybe it's just this Houston summer has been unreasonably warmer than usual
 

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Thanks, I'll keep an eye on it. It doesn't seem to blow air as cold as the '09 4Runner I had before. Maybe it's just this Houston summer has been unreasonably warmer than usual
Yeah we’ve been getting 100s up here in OKC so I feel ya. But definitely keep an eye on the condenser in the area this TSB shows:
 

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Before prospective Honda Passport buyers are scared away, let me state I have not had any problems with the A/C on my Passport and I'lm sure there are hundreds of others who have not had this problem. As it states in my signature, I purchased in March and it was number 155 off the assembly line.
 
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Hi Everyone, I'm starting a new thread on the A/C Issue many of us are experiencing with our Passports. The old thread was filling up with complaints, but also a lot of conflicting and inaccurate information. I thought I'd put together a full description of the issue, as I experienced and had it remedied on my 2019 Lunar Silver Passport EXL.

Please read the description of the problem and participate in the survey here:
Honda Passport A/C Defect Survey

So far 18 cases have been confirmed on this forum. I will update that number and this top post as info develops. If you have this problem, please keep records, take the survey, and post your experience in this thread.

Description of the Problem:

-AC System did not work at all from the time a customer took ownership. “Tried my A/C for the first time today and nothing happened.”
-Some customers report losing A/C functionality suddenly or slowly over time.
-In almost all cases, the refridgerant had leaked from the system entirely and in some cases partially.
-Almost all dealers are aware of the issue and being proactive to fix it.
-So far, it seems mostly early production (Winter 2019) Passports are affected. This could be due to the problem being resolved from the factory, or from dealerships being aware and fixing the issue when the vehicles are delivered and checked in to the dealership.
-The issue is being repaired under warranty but there is no official recall or technical service bulletin.

My A/C issue was resolved by my local dealership for now. I thought I’d pick the service advisor’s brain about the repair and report what I learned.

First off, my dealership has 40 sets of parts on backorder for this repair and I was super lucky to beat the rush (May 2019). I live in a town of 80,000 so you do the math on cars affected if you live in a city. I was told it affects Pilots, Ridgelines, and Passports. Honda has not issued an official TSB or recall and is so far only fixing cars based on customer complaint. If you have this issue, go to your dealer now or you’ll have a hot summer! I imagine the tsb or recall are imminent, but you don’t need them for the repair to be approved so beat the rush!

Secondly, the issue is the condenser, not the evaporator which is a relief. Evaporator is inside the dash in the heater core so it would require the whole dash to be removed. The condenser is the little ac radiator that sits in your front bumper.

They did have to remove the front bumper and realign the honda sensing radar sensor after the repair, but they did a good job.

They replaced the entire condenser assembly along with some o-rings, refrigerant, and compressor oil. This was a relief as I feared running it dry could cause problems long term. The service advisor said they totally redesigned the condenser assembly as the line connection to it did not fully seal.

I’ve attached my work order for reference. Good luck Passport team!

View attachment 2845
I purchased passport 1 month ago, and ac was not blowing out cold enough air and was not cooling car down on a 90 degree day, nor a 73 degree day. They told me nothing was wrong w it and that I can have a “master mechanic “ look at it tomorrow. I then I asked to speak to the manager and he told me it is blowing cold air and I said let’s go sit in the car. I asked him if he was aware of the passports problem w the ac and he said no not at all. I told him he then should look it up then and I showed him these threads. He tests it at the coldest setting first and it blew out 49 degrees, and he said that was cold enough. It was 73 degrees out and I told him it should be blowing out 43. Might not notice difference now but when it is 95 degrees outside you will. I then asked him to turn it to 72 which is where I usually comfortably sit in my old car and many other cars. At a setting of 72, it blew out 88 degrees. Finally, did the MANAGER say that wasn’t right. They gave a loaner car and told me the master mechanic could fix it (I am not pleased that a mechanic could not trouble shoot my air conditioner properly — seems like a simple serious of things to try when my complaint is that the ac is not blowing out cold enough air)

Anyways, I was told that the “ac was overcharged “ and that they reset it and drained and added new refrigerant . The work order says “failed part 38810-5j6-a22”. I had to google what that was and it is in fact the compressor.

I was also told that there was a recent recall on the audio system and would I like to fix it (by the way it took two hours to complete the fix, which was a software update ) I included this because I see many complaints about the audio system freezing up on this thread) .

Ac seems to now be working fine -
FD464665-DE28-4118-AF57-ACEE161C5388.jpeg
 

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I purchased passport 1 month ago, and ac was not blowing out cold enough air and was not cooling car down on a 90 degree day, nor a 73 degree day. They told me nothing was wrong w it and that I can have a “master mechanic “ look at it tomorrow. I then I asked to speak to the manager and he told me it is blowing cold air and I said let’s go sit in the car. I asked him if he was aware of the passports problem w the ac and he said no not at all. I told him he then should look it up then and I showed him these threads. He tests it at the coldest setting first and it blew out 49 degrees, and he said that was cold enough. It was 73 degrees out and I told him it should be blowing out 43. Might not notice difference now but when it is 95 degrees outside you will. I then asked him to turn it to 72 which is where I usually comfortably sit in my old car and many other cars. At a setting of 72, it blew out 88 degrees. Finally, did the MANAGER say that wasn’t right. They gave a loaner car and told me the master mechanic could fix it (I am not pleased that a mechanic could not trouble shoot my air conditioner properly — seems like a simple serious of things to try when my complaint is that the ac is not blowing out cold enough air)

Anyways, I was told that the “ac was overcharged “ and that they reset it and drained and added new refrigerant . The work order says “failed part 38810-5j6-a22”. I had to google what that was and it is in fact the compressor.

I was also told that there was a recent recall on the audio system and would I like to fix it (by the way it took two hours to complete the fix, which was a software update ) I included this because I see many complaints about the audio system freezing up on this thread) .

Ac seems to now be working fine - View attachment 3876
That’s odd that they replaced the compressor yet said that the issue was an overcharged system.
 

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That’s odd that they replaced the compressor yet said that the issue was an overcharged system.
Update — ac stopped blowing cool air after about a day. I returned to dealership less than a week after repair and was told there is nothing they can do after comparing it to another passport in the lot that behaved the same way, and calling headquarters a suggestions for a fix. There were no suggestions from headquarters, and I was told to maybe bring it somewhere else there is nothing more they can do. Apple Honda in riverhead ny is okay w the rear blowing out 104 degrees when the interior setting is set at 73. They confirmed those numbers and said there is nothing to do but make it lower or run on “auto” as it blows truer to temperature on that setting . I am appalled that no one is going to bat for me and demanding this be fixed . An appointment w the regional service manager was made for me to discuss - I would like her to tell me that blowing 104 out the rear when it is set at 73 is normal. Where else can I go for help w this ? They are just telling me nothing is broken and there is nothing to fix. I can’t believe apple is okay w this and allows this, I can duplicate these number any time— but I am told this is normal operation... help!!
 

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I purchased passport 1 month ago, and ac was not blowing out cold enough air and was not cooling car down on a 90 degree day, nor a 73 degree day. They told me nothing was wrong w it and that I can have a “master mechanic “ look at it tomorrow. I then I asked to speak to the manager and he told me it is blowing cold air and I said let’s go sit in the car. I asked him if he was aware of the passports problem w the ac and he said no not at all. I told him he then should look it up then and I showed him these threads. He tests it at the coldest setting first and it blew out 49 degrees, and he said that was cold enough. It was 73 degrees out and I told him it should be blowing out 43. Might not notice difference now but when it is 95 degrees outside you will. I then asked him to turn it to 72 which is where I usually comfortably sit in my old car and many other cars. At a setting of 72, it blew out 88 degrees. Finally, did the MANAGER say that wasn’t right. They gave a loaner car and told me the master mechanic could fix it (I am not pleased that a mechanic could not trouble shoot my air conditioner properly — seems like a simple serious of things to try when my complaint is that the ac is not blowing out cold enough air)

Anyways, I was told that the “ac was overcharged “ and that they reset it and drained and added new refrigerant . The work order says “failed part 38810-5j6-a22”. I had to google what that was and it is in fact the compressor.

I was also told that there was a recent recall on the audio system and would I like to fix it (by the way it took two hours to complete the fix, which was a software update ) I included this because I see many complaints about the audio system freezing up on this thread) .

Ac seems to now be working fine - View attachment 3876
 

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Have exact same issue with my A/C. Worked all summer; however, since the temps have dropped, setting my temp to 67 - 70 it will only blow hot air untill I drop it to 60 - 61 to get cool air. Never had this problem in any of my other vehicles.
 

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Have exact same issue with my A/C. Worked all summer; however, since the temps have dropped, setting my temp to 67 - 70 it will only blow hot air untill I drop it to 60 - 61 to get cool air. Never had this problem in any of my other vehicles.
Yes, I am getting the same thing. I have to turn it to low for it to cool down. Otherwise it's hot air until I drop it down to low.
 

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2019 Black Copper touring, need to set ac on 63 at the front and 60 to the rear seat to get cool air. went to the Huntington Honda this morning, checked and told "Honda designed the AC on this way, if cold outside it would not blow cool air, seems like the car is super smart know how i feel inside. and the guy told me to ignore the NUMBER on climate control just set the number down......really... and they said nothing wrongwith it, no parts need to be repair, nothing they can do........."
 

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2019 Black Copper touring, need to set ac on 63 at the front and 60 to the rear seat to get cool air. went to the Huntington Honda this morning, checked and told "Honda designed the AC on this way, if cold outside it would not blow cool air, seems like the car is super smart know how i feel inside. and the guy told me to ignore the NUMBER on climate control just set the number down......really... and they said nothing wrongwith it, no parts need to be repair, nothing they can do........."
If you haven’t read my posts, read them. Get yourself a meat thermometer to stick in the vents to really get aggravated. When spring and summer roll around and want to sit at a comfortable 70 degrees and the rear blows out 107 and you bring it to service and they sit in car w you and say wow it’s really hot in here, but when it comes down to FIXING/REPLACING thermostat ac/ heat unit, they suddenly say it works up to spec. I was also told to pay attention to number it is set at. Really?? A car that costs 40,000 plus, and they are telling us to not pay attention to number . It is quite sad, and they should be ashamed of themselves. I dealt with apple honda in riverhead, where the w tire outfit are full of crooks, as well as Atlantic Honda in bay shore. I don’t think they are crooks there, and they tried to help me, but it comes down to someone paying for it to get fixed and a dealership that did not sell me the car will not take on that expense . And Honda (terrible corporation) has refused to take on the expense even though they Have acknowledged it is not working properly . I have sent pictures and have been told that my vent button was not on and that is why it was blowing out 107 after car on and being driving for 40 plus minutes (“warmed up “ and more than adequate time for thermostats to regulate temperature ). I have been made a fool of and have been given every excuse in the book to avoid taking care of this issue. Terrible customer service , terrible car. I wish that I could have conversations in front of a huge auditorium, and have all those people hear Honda’s insulting responses. I wish someone would listen to the conversations I had on the phone with Honda corporation where there were not nice at all to me. I have evidence and documentation and they are very rude and patronizing. I give up. I jist cannot believe they answers they gave me to justify the ac not working properly. All I wanted was the ac to work properly. That’s it . I would behind me, but they cannot do it. I’m glad someone was got told don’t look at the numbers on the screen. I’m an educated woman and I k kw how a thermostat works. I got a “lesson” on it from tjrm a million times which proved the unit wasn’t working properly. And then they would throw in condensation and time of day and non truths such as i didn’t let the car warm up enough (telling them I was driving for 30 min wasn’t enough). They took my car overnight and drove it and acknowledged that yes in fact the rear blew out 107, but the front blew out 84 (and the front was close enough to 72, so it was working properly), and that there are many variables involved w regulating the temperature and that that is why the rear blows out So hot—
And that is normal . Don’t buy Honda’s !!

I didn’t care that the air conditioning unit didn’t work properly. That happens, things malfunction. But to talk to me and to use the excuses they use is insulting. That is what I have a problem with, and why I would never buy a Honda again. And why I discourage everyone from buying a Honda. Things happen, and if an air conditioner needed to be replaced, I would not blast off negative comments about that. But to acknowledge that the unit is not operating properly And then to come up with excuses and then to say it is operating properly is mind blowing. That’s what I have a problem with. And they should be ashamed of themselves treating people like that.
 
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