No, but it could be messy.
I suspect they tried doing the oil change without removing the plate, but the 0W-20 oil made a huge mess and they couldn’t send you home with oil dripping all over your skid plate.
I did my first oil change with the plate on and the recommended 0W oil is extremely thin compared even to 5W that I’m used to, and the no-lo access port is almost too small for a perfect flow. Just my thoughts!
P.S. I’ve taken my passport off-road quite a bit and snagged the bolts on a few rocks, never coming close to sheering the bolt completely off so don’t think that’s what happened to yours.
I suspect they tried doing the oil change without removing the plate, but the 0W-20 oil made a huge mess and they couldn’t send you home with oil dripping all over your skid plate.
I did my first oil change with the plate on and the recommended 0W oil is extremely thin compared even to 5W that I’m used to, and the no-lo access port is almost too small for a perfect flow. Just my thoughts!
P.S. I’ve taken my passport off-road quite a bit and snagged the bolts on a few rocks, never coming close to sheering the bolt completely off so don’t think that’s what happened to yours.