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Discussion Starter · #1 ·
I recently purchased a brand new 2021 Touring. Everything seems to be okay on the surface but if I look deeper and closer, things are not like the traditional Honda quality I remembered.
So far these are the things I have observed:
1. All four doors have marginal alignment.
2. One of the fenders is not aligned properly.
3. Sand under paint.
4. Window weather strip seal pinched against door.
5. Plastic burrs on all four door cards.
6. Metal around sunroof has slight warp.
7. One of the lug nut had damaged threads but the stud was not damaged. Found that out while putting on locking lug nuts.
8. Various squeaks and buzzes inside the car.
9. Arm rest at different position when fully down.
10. Various plastic trim pieces on the outside of the vehicle are not sitting flush against the body.
11. Excess grease everywhere. Do they really have to use this much grease?
I am sure most people will overlook all these things since they are so minor and doesn't affect functionality of the vehicle.
However, I have owned many import Toyotas and Subarus and they were put together much better and higher quality.
Overall, I would put the US made Hondas at the same level as brands like Ford and GM.
 

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Discussion Starter · #3 ·
It’s pretty poor in reality. Will definitely be trading ours at the end of the lease.
I think mechanically it should be fairly reliable, it's just the little things that seem to have gone downhill since the mid 2000s. I remember they used to be much better quality.
 

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I think mechanically it should be fairly reliable, it's just the little things that seem to have gone downhill since the mid 2000s. I remember they used to be much better quality.
Yes mechanically it’s been fine and comfortable on trips. I have noticed all the fit and finish problems you mentioned. I attribute it to the Alabama factory and really not GAF in assembly.
 

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2019 Passport Elite, Modern Steel (4/2019)
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You should have addressed all these things before driving it off the lot.
Your warranty will cover all of them, however, it will be a PIA to them to react now.
 

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Long time Honda/Acura owner here.
1. If I wanted a Honda as perfect as my older Hondas I'd buy one whose VIN began with a "J".
2. I test drove three Passports, in 2019 to avoid many of the things you have listed.
3. The reliability of the electronics scare me.
 
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Discussion Starter · #7 ·
You should have addressed all these things before driving it off the lot.
Your warranty will cover all of them, however, it will be a PIA to them to react now.
Knowing my experience with dealers, they will do more damage fixing it than just live with these minor issues.
 

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2019 White Diamond Pearl , AWD Sport
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I can't imagine everyone that is this unhappy with a vehicle and still drives it.
I can solve your complex equation to your issues, trade it or sell it.
 

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Discussion Starter · #9 ·
I can't imagine everyone that is this unhappy with a vehicle and still drives it.
I can solve your complex equation to your issues, trade it or sell it.
I am not unhappy. I am happy to have a PP. It's just my personal observation that it's unfortunate that Honda is not what they used to be.
 

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Discussion Starter · #10 ·
I think mechanically it should be fairly reliable, it's just the little things that seem to have gone downhill since the mid 2000s. I remember they used to be much better quality.
The thing is, I feel like these days, car makers don't design a good vehicle from the beginning anymore. They just slap whatever they can find cheapest together and then write the software to hide all the issues. I am sure the mechanical will last a long time, however, it's not as smooth as some of the inhouse design components anymore.
 

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2019 Passport Elite, Modern Steel (4/2019)
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Knowing my experience with dealers, they will do more damage fixing it than just live with these minor issues.
I agree. Mine went to the dealer for the add ons, they screwed that up. Then the fuel pump in august and that was a shit show. There has been a clip missing from the tailgate since I bought it, that can’t even go right the two times I took it in. But now you have to live with your very long list of issues or have something else go wrong.
 

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Sorry to hear of your disappointments with your new Passport. Mine is a 2019 and number 155 off the line. I had only one problem with the center speaker connection either not hooked up or came loose. It prevented the navigation system from "speaking". Perhaps the quality control was better with the early years.
 
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Discussion Starter · #13 ·
I agree. Mine went to the dealer for the add ons, they screwed that up. Then the fuel pump in august and that was a shit show. There has been a clip missing from the tailgate since I bought it, that can’t even go right the two times I took it in. But now you have to live with your very long list of issues or have something else go wrong.
The thing is, yes, all these can be fixed at the dealer but when you buy a brand like Honda, you have certain initial quality expectations.
 

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Definitely not the Japanese quality of the 80's and 90's. My PP had a bad case of plastic pieces not lining up or fitting poorly but its much better than my 17 Ridgeline that I traded in. No other complaints but I do like my RAV4 Hybrid so much that the RAV has taken the garage space and the PP booted to the driveway:rolleyes:. The quality on the RAV is superior but Toyota has certain areas where they are cheap. I love the comfort and the capability of the PP but it's ending up being a long trip cruiser which for the moment is rare but my kids just graduated or will be graduating from college so we could be going all over the place. I'll hold onto it for the time being
 

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Discussion Starter · #15 ·
Definitely not the Japanese quality of the 80's and 90's. My PP had a bad case of plastic pieces not lining up or fitting poorly but its much better than my 17 Ridgeline that I traded in. No other complaints but I do like my RAV4 Hybrid so much that the RAV has taken the garage space and the PP booted to the driveway:rolleyes:. The quality on the RAV is superior but Toyota has certain areas where they are cheap. I love the comfort and the capability of the PP but it's ending up being a long trip cruiser which for the moment is rare but my kids just graduated or will be graduating from college so we could be going all over the place. I'll hold onto it for the time being
I was looking at RAV4's but they can be expensive when spec'ed up and the engine is rather gutless. Wish they still had the V6 in the Rav4.
 

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I think the Passport is well designed on both the visual aesthetics and engineering levels, the problem is the build quality and poor supplier vetting by Honda, if the Passport was built in Japan instead of the US it would have been literally bulletproof. But that said, every car in it's class built in the US has similar or worse build quality issues and very few SUV gets made/shipped from Japan for the US market these days so one just has to live with it, if you jump ship you are likely jumping into a new set of headaches.
 

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My Passport Touring was built 6/20. I’m very picky with fit and finish and I went over the car before I took it home. Everything on my car is put together and aligned perfectly. I don’t have any squeaks or rattles. The only problem I had was a failed headlight.
 

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I was looking at RAV4's but they can be expensive when spec'ed up and the engine is rather gutless. Wish they still had the V6 in the Rav4.
I got a Gas Rav in June and Hybrid in August. The gas is very responsive but does run out of steam. The hybrid power is instant and there is instant response everywhere and since there is no shifting no time is lost. It all adds up to feeling very quick. .Toyotas are definitely expensive but I'm hoping to make some of that back with less maintenance and headaches after the 5 year mark as my last two Hondas have let .me down. Totally didn't expect this for put put cars. The PP on the other hand is limited by the 9 speed. It's slow to downsift and sometimes clumsy to react so by the time it figures out what to do with all the power it's too late.
 

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2019 Touring: since March-2019
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I read thru ll 18 posts and did not see this addressed:

I believe I read where the Honda Passport assembly plant was shut down during COVID, and when they started back up again, there were a lot of issues. Issues with supply chain, issues with part quality and issues with new folks on the assembly lines.

For this reason 2019 & 2020 Passports may have better build qualities.

I bought my 2019 Touring the second month after they were released, so it's gotta be an early build and the only issues I've had was the dreaded Stereo popping and resetting (the one that Honda is now littagating) and my visors have both froze up (when rotating) and the battery was upgraded after failing ...

All of these were DESIGN issues NOT ASSEMBLY issues..

So, I'm not ready to agree that ALL Honda quality has gone in the crapper compared to 10-20-30 years ago... I believe we are seeing a hiccup caused by COVID...
 

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Sadly agreed but there is little out there with the features of the Passport, esp without a CVV transmission.
 
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