Honda Passport Forum banner
1 - 5 of 5 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
I would just like some general feedback and information on what to do about this situation.

My pregnant wife and I recently purchased a 2019 Honda Passport. The first thing we did was take it on vacation to Destin FL. It was a dream and the trip was amazing due to the comfort and safety of the Passport. However, upon returning (and up until this day) the speakers have crackled and popped even while the audio was turned off. We cannot listen to radio, XM (had to cancel subscription), Carplay or AUX. None of it works. It will pop so much you can't even understand what is playing, and if for some reason you decide to try and power through, it will completely shut off.

Recently, my wife who is due in 3 weeks, was driving at high speeds on the interstate alone in the Passport. The infotainment system popped and crackled as usual, but the instrument gauge and anything digital turned off as well. She had to pull over and restart the car to even know how fast she was going while driving. At this point I'm infuriated because of this irony. We purchased the car for our future child and the vehicle's "safety," which is now more of a safety hazard. I came to grips with the fact that I wouldn't be able to play music for my child in the car (which really sucks because I would love to pass my passion onto my kid). But when we're actually hesitant to drive the vehicle now due to the safety hazard that it's become, I feel that some action needs to be taken.

I have visited our local dealership 4 times. Every time to be turned away with "We contacted American Honda, there is no fix right now." Which is a huge slap in the face. A nearly $40k vehicle with a non-functional stereo system, on top of which can disable your instrument panel all together.

I contacted American Honda myself and was told "Check back with your local dealership monthly to see if we've provided them with a fix for this issue." and I'm getting tired of being told to "wait" for my brand new SUV to perform basic functions that the 1999 Ford Windstar van with the donut in front of me has and works just fine.

I've seen enough complaints on forums to gather that I'm not the only person experiencing issues similar to this one, and I believe it's time for Honda to fix what they decided to sell to us broken. Should I hire a lawyer?
 

·
Registered
Joined
·
124 Posts
Follow your Warranty Booklet.
4239
 

·
Registered
Joined
·
82 Posts

·
Registered
Joined
·
174 Posts
Anyone tried to swap battery ? Simple and quick test. All our Hondas do strange things with low voltage conditions. For our Passports we hooked up a remote battery quick plug-in and connect a CTEK MUS charger couple times/week
 

·
Registered
Joined
·
1 Posts
I have your solution. I am a rather demanding person so I worked directly with our local honda shop to get this infotainment system resolved. Teton Honda of Pocatello. Together we solved the problem and let Honda USA know what fixed the issue. When manufactured, there was not enough slack in the cable harness that connects the dash board and infotainment system. As a result, it causes the speakers to crackle, pop and the actual infotainment system to glitch and throw error codes. In our case our dashboard also rebooted occasionally. The shop fixed the harness behind the dash. However, when I left the dealership and hit a few potholes in the road, the problem returned. I brought it right back and Teton Honda traced the issue to the same harness that also connects to the rear sub-woofer. They made the proper harness adjustments and it has been perfect for the past 3 months.
 
1 - 5 of 5 Posts
Top