Sorry to hear. quick question, does the crackling happen regardless whether the radio is on or off or does it only do it when the radio is? Reason I ask is they did the whole service bulletin on mine, it worked, then about 1 year later it started back up but only with the radio on. This time they replaced the head unit and it’s been trouble free for the past 6k miles.And I'm back again! Popping, "crackling", and the dreaded "Network communication lost followed by a shut down". Trying a new dealer for the fourth go around.
The other dealer moved the wires around last time since the old TSB 20-058 had already been preformed. That is quite a fix honda has come up with!
Looks for System Sounds in the settings. If you slide that all the way to the minimum, the noises when the radio is off should go away (you'll lose the sound of your button taps). Take a look at my post above for the work done on mine. It's been almost 2 weeks since mine was fixed and all seems well, so I'm cautiously optimistic this time.The crackling is on regardless of the radio status and precedes the shut down of the system. Any drive over about an hour and it happens again.
The "auxiliary devices" being referenced is your phone or any device you connect to the infotainment system either via the aux connection, USB or wirelessly via Bluetooth. So I take it that means problems native to a connected device is not Honda's responsibility, it does not mean if you use a connected device you should expect the infotainment problems to return.I was told year ago that the fix does not cover auxliary devices while streaming via Bluetooth.