I'm sure like many when you take your car to the dealer, they tell you that you will get a survey and they MUST get 10 out of 10 to get recognition from Honda, etc. I realize this how the industry has been pushed into providing ratings for dealers that sometimes are just not true. Long story short, I gave them an 8 out of 10 on an overall and 10 out of 10 on how the service manager treated me, among other 8's, 9's and 10's, depending on the topic being rated.
Well, this is where I'm looking for advice. I took my car in on Friday and when the service manager pulled up my account, they had put a pop-up and a comment on my customer profile that said "Customer didn't give good survey ratings and that I am very picky". I was floored to see that there is a note and the service manager didn't realize that I had read it. Picky perhaps being they didn't inflate my tires after they rotated them. I knew because I have aftermarket tires and the tire pressures were inverted when I checked them after I left. I returned to have them correct the inflation. It's part of the service and recommendation, not being picky. Now I don't trust the ONLY Honda dealer near me by at least an hour and is this on my Honda profile everywhere?
What would you do if you knew you had this happening to you? I want to approach this tactfully.
Well, this is where I'm looking for advice. I took my car in on Friday and when the service manager pulled up my account, they had put a pop-up and a comment on my customer profile that said "Customer didn't give good survey ratings and that I am very picky". I was floored to see that there is a note and the service manager didn't realize that I had read it. Picky perhaps being they didn't inflate my tires after they rotated them. I knew because I have aftermarket tires and the tire pressures were inverted when I checked them after I left. I returned to have them correct the inflation. It's part of the service and recommendation, not being picky. Now I don't trust the ONLY Honda dealer near me by at least an hour and is this on my Honda profile everywhere?
What would you do if you knew you had this happening to you? I want to approach this tactfully.
