[ballisticexchris]

Picky perhaps being they didn't inflate my tires after they rotated them. I knew because I have aftermarket tires and the tire pressures were inverted when I checked them after I left. I returned to have them correct the inflation. It's part of the service and recommendation, not being picky.

Did you signify you wanted the tires inflated to your standards? Did you do it in writing? A rotation is just that unless you put in writing to add air. I recommend you have in writing exactly what you want done in detail before relinquishing the vehicle for any kind of work or maintenance. I bring a detailed written list and description of exactly what I want done. After the work is performed i get back the sheet checked off. Dealer service and independent repair facilities love it when customers do this. I also bring my vehicle in washed and clean inside and out.

The dealer did nothing wrong. On the standard worksheet there is nothing stating to check air pressure. If you are really concerned then watch them perform the work. My local dealer (Norm Reeves Honda) has seating front and center so you can observe the technicians perform service and repairs. I brought my binoculars so I could actually see them check everything on the list. The technician put his flashlight on almost every single component under the hood and undercarriage.

 

[ballisticexchris]

I don't use the dealer thus I don't get the survey.
I gave Honda hell when I got the Honda survey on how poorly their cars are put together.

Why did you purchase you Passport? Did you not check it over carefully and do your own PDI before taking delivery?

I don't mean to sound callous. However, as any owner putting out close to 40K cash, you should have darn well went over this vehicle with a fine tooth comb to insure its quality meets your standards. It's a disservice to Honda and other customers to purchase a vehicle without the due diligence of full inspection, test ride and even independent mechanic looking it over.

And to then cry foul after taking delivery and driving it?

 

[ballisticexchris]

And I wish our dealer here in NorCal was like Norm Reeves, this place is like Fort Knox and you can't see the work bays. I guess buying a $45K car to some people is chump change and considered differently in the eyes of the service personnel.

That sucks for sure. Anything I don't do myself I have eyes on unless I have built a relationship with the facility. It's horrible how some of these facilities treat the customer.

 

[ballisticexchris]

I agree that when you are spending your hard earned money for an expensive item you should expect a certain level of quality.

Very true and for the price point you can't beat the quality, fit and finish of the Honda Passport. Of course it's not a Lexus or Acura. I knew it going in though and am more than satisfied with the product.

 

[ballisticexchris]

Fill them out honestly. If you don't like your service writer, ask fit another one. YOU are the boss in the relationship.

100% spot on!!

I was super happy with the sales manager and sales staff. I did almost the whole transaction over the phone with the exception of test drive/deposit then next day payment and my own PDI. They got a 10. The price was fair and the sales manager was very transparent and honest

For the service department I gave them a 10 as well and an explanation of how accommodating they were letting me do my own PDI and putting it up on a lift for me. The truth was I could tell the service manager was not happy with me. And I don't blame him. I would not like a customer coming into my shop and redundantly double checking something my techs have already done. In the end I was allowed to knock out both the factory PDI check list and my multipoint inspection I brought with me.

My biggest issue was the finance punk piece of crap. Even after insisting more than twice I was paying balance with cashiers check he tried to sell me that phony extended warranty BS. He was attempting to fear me into getting it stating how expensive the electronics repairs would be down the road.

You better believe I indicated on the survey how unhappy I was with him. In detail!! I cannot stand being lied to and will not put up with it when making a vehicle purchase.

 

[ballisticexchris]

It happened to me at other dealerships (asking for 10 of 10 ratings). To me, when someone asks/begs for a 10 of 10 rating it means the whole system of evaluation is broken and therefore useless to me and to the organization.

I’m sure someone from the manufacturer says “do not coach for 10s”, followed by making the consequences to <10 scores so severe everyone has to coach towards a 10.

This is a strange thread in regards to those that are commenting on actually being asked to give positive ratings. My dealership did not even hint at asking me for a rating on the survey. Nor have I ever experienced any entity "asking for a good rating". I purchased my vehicle, got the survey in the mail and Email and answered honestly. Same with hotels.

The only catch is if I give less than a 10 they ask why. I then answer honestly.

 

[ballisticexchris]

Who the hell takes a new car to an independent mechanic?

I'll takemine to the dealer and independent shops for service and repair. Or just do the work myself as my body and time will allow.

Honda isn’t what it use to be with dependability.

Sure it is. As long as the owner maintains it, there is no reason to not get 300,000+ miles/15+ years out of it. The root cause of virtually every major premature component failure and repair is nothing more than the owners lack of vehicle care.

 

[ballisticexchris]

Update, I took my car in for the warranty work I needed done and they told me on my way out, "please give us a 10 when you get the survey". I received a text message asking for a survey, but when I clicked on it, it was a Google review and not from Honda.

This is very strange. I have never once had them ask me for a positive review or asking for a 10. Must be a bad dealership if they have to ask for a positive review.