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Discussion Starter #1 (Edited)
It'll be a big help to try and figure is this is an isolated issue with certain models or spread out across the entire model line-up

BIG THANKS!

NOTE: PLEASE STAY ON THE POLL TOPIC IN THIS THREAD, IF YOU WANT TO DISCUSS ISSUES - PLEASE USE ONE OF THE EXISTING THREADS.. THANK YOU
 

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The problem is not specific to any model or even to the Passport, the same problem exists on 2019-2020 Pilots. The better poll would be to try and determine what percentage of Passports have the problem bu t I'm not sure if that would be possible given a random sample from this forum.

There is a class action suit for Pilot's filed in California. Maybe there may be some information there.
 

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Discussion Starter #3
That's true, but we can only do what we can do, which is have Passport owners on this site vote.

I wonder if I should have a VOTE for "Never had a issue" Category??? what do you think?

If you find out more, about what Pilots owners are doing, please feel free to share it here.
 

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2019 Elite AWD White Diamond Pearl
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I wonder if I should have a VOTE for "Never had a issue" Category??? what do you think?
I think that’s a good idea. I was also wondering about how many people have had the problem and now it’s fixed.
 

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I think that’s a good idea. I was also wondering about how many people have had the problem and now it’s fixed.
Yes but I'd start over and title it differently. I've been watching this for about a year and have no clue how bad it really is.
 

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Thanks for starting the Vote. But I think the choices need to be changed.

People choosing "Never had a issue" will not be able to specify which model doesn't have issues. This in effect makes the result inclusive to someone who wants to see how many 2019 vs 2020 are not having issues.

I personally am trying to find out if anyone reported issues with any 2020 models. The result currently shows 32% have no issues. What's the distribution between 2019 and 2020? I cannot assume 2020s have no issues. May be there are no 2020 owners voting at all. How can I tell?
 

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Discussion Starter #7
Thanks for starting the Vote. But I think the choices need to be changed.

People choosing "Never had a issue" will not be able to specify which model doesn't have issues. This in effect makes the result inclusive to someone who wants to see how many 2019 vs 2020 are not having issues.

I personally am trying to find out if anyone reported issues with any 2020 models. The result currently shows 32% have no issues. What's the distribution between 2019 and 2020? I cannot assume 2020s have no issues. May be there are no 2020 owners voting at all. How can I tell?
Great idea, I changed the current "Never had a Problem" to 2019 Never had a Problem" and added a 2020 "Never had a Problem".

However any 2020 owners who already voted (out of the 8 presently) there will need to revise there vote, so it might be a bit skewed now, but over time should work itself out. Also, I need to think about dividing "Never had a problem" into 8 additional categories for all four models over two different years, I originally just wanted to Poll only "Problems" but added the "Never" category so that we could more participation...

With 2,200 Forum members and only 25 votes (8 for Never & 17 with Problems) , I'm not sure how comprehensive it is anyway, but we are trying. We get a lot of people who I lovingly refer to as "HTC" (Here to Complain), these are people who join just to address their problems and never participate in any of the other discussions, not even sure if those people even vote in the Poll.

Cheers
 

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2020 Passport Elite - Modern Steel Metallic w/Black Leather
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Steve,

Can you do a broadcast email to all members giving them a gentle reminder to come back and check out the growing forum, oh, and by the way, take an important survey? Worth a shot to get people to come back and hopefully become active members.
 

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Discussion Starter #9
Steve, Can you do a broadcast email to all members giving them a gentle reminder to come back and check out the growing forum, oh, and by the way, take an important survey? Worth a shot to get people to come back and hopefully become active members.
I don't have a way to access that info, but I'll ask the Administrator..

(Good idea, by the way...)
 

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It'll be a big help to try and figure is this is an isolated issue with certain models or spread out across the entire model line-up

BIG THANKS!


I purchased my 2019 Passport in March 2020 with 7 miles on it. I use the Passport on the weekends only so I do not have a lot of miles on it yet. I noticed static noise after the first two weeks of ownership. I recently brought it back to the dealership and they were aware of the problems with the MOST cabling system. There was a code of Lost Infotainment Unit dated 09-2019 which was prior to me owning the vehicle. The dealer performed adjustment of cabling harness and tighten all 4 main ground connections. Time will tell if the entire MOST cables will need to be replaced. So far it's okay (for now). This problem is also occurring on 2019 Acura RDX's.
 

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Where's the link to the vote and does anyone know the service advisory number Honda sent to dealers so I can reference it when I call to get an appointment to have it fixed? Thank you.
Welcome to the forum, HondaKeith!

Attachment is one of the most current Honda ServiceNews Bulletins [A19030B] regarding this issue.

And our forum thread regarding poll/voting is located here.

Hope your defect is short lived [as I still have hope that Honda will someday find the ultimate solution].
 

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Fix lasted 2 days and about 10 miles. Going back in on Thursday and one of the traveling Honda reps is going to look at it. Already starting the process with Honda and my attorney that this vehicle is a lemon. So bummed. Everyone in the family loves this car but it’s not safe.
 

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Fix lasted 2 days and about 10 miles. Going back in on Thursday and one of the traveling Honda reps is going to look at it. Already starting the process with Honda and my attorney that this vehicle is a lemon. So bummed. Everyone in the family loves this car but it’s not safe.
Sorry to hear that, however I am interested to hear what the Honda rep says and if they will replace the vehicle.....
 

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2020 Passport Touring
I took my 2020 touring in 2 days ago. Got the bad news today. Service writer said that the parts are not available and I would be put on list and notified when they can fix it. How did this vehicle get such great reviews from all the rating agencies and none mention this problem. From the comments above, it sounds like I need to start documenting for the lemon law too! Can anyone comment on a successful repair yet?
 

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Hey guys, I posted this in another thread but just gonna post here again to give how it fixed my popping noise.

It was the wiring system done to the radio/entertainment system. The technician stated he needed 2-3 days to take apart the car and re-put it back together. Since then it has been fixed and I haven't heard any popping noise. The only time I hear it again / recently, is when I drove up to north jersey crossing the bridge hitting bump after bump on the bridge.

But once I'm done driving past that bridge, I don't hear it at all. I drive to work everyday (sadly we're back in the office) Monday-Friday and I don't hear that noise ever. If its easier for anyone I still have a copy of my svc report incase and I can post a picture if that will help anyone?

I've had the car for 6 months and thats been my only problem. 2019 Passport Touring.
 

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My 2019 Passport manufactured in Sept 2019, purchased in March 2020. I experienced crackling after two weeks. First fix my dealer found a failure code with the Infotainment system. Tightened all grounds but the problem came back after two weeks. Brought it back in late May as it was getting worse and I wanted to be sure the problem could be replicated at the dealership as per Honda's protocol. I left the car with the dealer, told him to take his time and work with the Honda's Tech Rep as I was trying to avoid having them remove major components from the dash which may lead to more issues if replacing the entire cable harness.

What they found and performed was to straighten any bends with the coax lines and all connectors that the coax may have crossed over in spots that can induce EMI/RFI from the vehicle. All other cables and connectors associated with the Infotainment system were straightened and reposition and isolated as much as possible for now. I have not had any induced noise since this has been performed. I feel confident this could be the issue plaguing the Passport/Pilot.

Since this was a new workaround for Honda I am being told they are coming out with a series of adapter cables and connectors that will increase the slack needed to straighten the wiring to reduce the interference. Being I am in the electronic field I am personally not a fan of adapters as it is just one more connection that may fail and I have found that most gold clad pinstyle coax connectors tend to be sub-par in manufacturing. I would recommend to Honda that they should clean all connectors/adapters to be installed with an approved gold clad cleaner ( used in electronics) before making any final connections.

The dealer did take pictures with the Rep and it was documented to Honda.
 
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