Honda Passport Forum banner

1 - 20 of 105 Posts

·
Registered
Joined
·
34 Posts
Discussion Starter #1
Hey guys new member here.

I recently purchased a PP back at the end of April, a EX-L AWD model dark gray.

Since that purchase I have encountered several issues that I think you all should know about and look out for.

1. with less than 1000 miles the car engine shut off at highway speeds(approx 70 mph) due to, according to the dealership, overfilling of the transmission fluid. extremely dangerous situation due to a minor overlooked error. honda roadside assistance could not locate me a proper tow truck and i had to go ahead and find one which turned out to be part of the AAA network...(facepalm). i was reimbursed for the payment but i had to wait an extra hour plus the ride to the dealership( an additional 1.5 hours since we were in the middle of nowhere). american honda will not cover or reimburse me for time lost or any unnecessary stress or anxiety or doubt of safety caused by this incident and did not offer to make me feel any better about purchasing a brand new vehicle only to have the engine stall mid-drive...

2. i have noticed numerous fit and finish issues that american honda claims are "characteristics" of the vehicle. i would love it if you all could check your passports and chime in whether or not you believe these issues are characteristics...
- 4 grab handles are loose and have a mar that looks like it is from a screwdriver
- A-pillar covers are loose
- rattling from inside front doors
- the black piano plastic headlight trim piece is loose on both left and right headlight assemblies(you can push them and wiggle them around)
- the weather stripping on the doors comes loose very easily due to the design of the blue plastic tabs that are supposed to hold them in place
- the shift into second gear at slow speeds is quite rough and abrupt compared to the rest of the shifts
- a clunk sound from the rear of the car when reversing for the first time after start up
- positive battery terminal cover is extremely loose and doesnt even feel like it was made for the terminal
- steering wheel leather is loose on upper right side area when thumb usually rests

I wouldnt have posted here if American Honda customer care had actually acknowledged the issues and had a dealership fix them under warranty. Instead, I was told that all of these fit/finish issues are characteristics of all passports and so are not covered under warranty.

Anyhow, I love the passport but I have been extremely disappointed in how American Honda has handled this situation and thought that all passport owners should know about this.
 

·
Registered
Joined
·
67 Posts
- a clunk sound from the rear of the car when reversing for the first time after start up
.
Mine doesn't doesn't have any of the issues you listed except this one. For me, the dull 'clunk' sound is when I first start my car and start driving away. I don't have to be in reverse for it to happen. It happens everytime like clockwork after starting my car and driving away. I haven't figured out the cause yet, but it seems to maybe coming from the area of the rear hatch. My theory so far is that it's just the hatch locking?
 

·
Registered
Joined
·
34 Posts
Discussion Starter #3
Mine doesn't doesn't have any of the issues you listed except this one. For me, the dull 'clunk' sound is when I first start my car and start driving away. I don't have to be in reverse for it to happen. It happens everytime like clockwork after starting my car and driving away. I haven't figured out the cause yet, but it seems to maybe coming from the area of the rear hatch. My theory so far is that it's just the hatch locking?
It’s good to hear that not all passports have the same fit/finish issues I am seeing! I kind of feel like the “characteristic” of having poor build quality is a bunch of BS so that they don’t have to honor warranty repairs and also not have a recall on their hands... so sad that a big reputable brand like Honda would use tactics like this...

The clunk/thunk I hear comes from my right rear area. When I was last at the dealership one of the service advisors seemed to allude that he knew what I was talking about and in a very indirect way made it seem like it was something that happened quite often(maybe to other hondas because Passport is so new) and had something to do with the brake pads sticking to the rotors? I’m not a mechanic so I don’t know if that’s the actual cause...
 

·
Registered
Joined
·
559 Posts
I also do NOT have any of the fit/finish issues mentioned above. If I did I would be demanding that my local dealer remedy them. Some of your fit/finish issues are way out of line for a new car ... "steering wheel leather is loose on upper right side area when thumb usually rests" ... unbelievable. I'm not saying I don't believe you, I'm saying it's almost unbelievable that your Passport passed quality control and left the factory like this.
 
  • Like
Reactions: rls002

·
Registered
Joined
·
34 Posts
Discussion Starter #5
I agree... what really disappointing is how American Honda wanted the dealership to show me that other vehicles on the lot had similar issues and so wouldn’t warranty any fixes... customer care rep claimed he understood my situation but could not do anything... what???

The grab handles bring loose are a safety issue imho... that and how does a car pass QC with too much ATF...
 

·
Registered
Joined
·
184 Posts
Mine has none of these issues. I may hear something that sounds like a parking brake disengaging when I put the car in reverse from park, but I’ll have to listen for that next time I drive it...nothing disturbing, though.
 

·
Registered
Joined
·
34 Posts
Discussion Starter #7
Mine has none of these issues. I may hear something that sounds like a parking brake disengaging when I put the car in reverse from park, but I’ll have to listen for that next time I drive it...nothing disturbing, though.
Interesting... maybe I have the one random passport that a disgruntled worked made =(. Also, what does your parking brake disengage sound like?
 

·
Registered
Joined
·
152 Posts
Any chance you can put pics of these issues up? I'm thinking of purchasing soon and want to pay attention to these areas during delivery.
 

·
Registered
Joined
·
211 Posts
My Passport is pretty tight. I agree, the red positive battery terminal cover is very loose and doesn't seen to lock on very well. My worst flaw is dirt in the paint when the vehicle was painted. I have 4 small defects (mostly on the doors) where dirt was on the metal when it was painted. Doesn't help that I have a black Passport that is very glossy. You can see any and all paint defects on a black car.
Luckly that's it for me so far. Probably one of the best new vehicle purchases I've had.
 
  • Like
Reactions: rls002

·
Registered
Joined
·
34 Posts
Discussion Starter #12
My Passport is pretty tight. I agree, the red positive battery terminal cover is very loose and doesn't seen to lock on very well. My worst flaw is dirt in the paint when the vehicle was painted. I have 4 small defects (mostly on the doors) where dirt was on the metal when it was painted. Doesn't help that I have a black Passport that is very glossy. You can see any and all paint defects on a black car.
Luckly that's it for me so far. Probably one of the best new vehicle purchases I've had.
All the reports of passports with no issues makes me feel like I got a lemon...

I also have paint defects in several places but kind of overlooked that to focus on the issue of the grab handles as they are somewhat safety oriented.

I did find another new issue on my trip in that the front passenger seat back makes a creaking/groaning noise(lol) when you push on a certain area.

My other issue is that American Honda shows me other dealership vehicles that have the same issues and then won’t warranty any fixes because the issues are “characteristics” of passports... So, if the manufacturer won’t recognize the issues and won’t let the dealership fix them what does one do?

Le sigh...
 

·
Registered
Joined
·
152 Posts
All the reports of passports with no issues makes me feel like I got a lemon...

I also have paint defects in several places but kind of overlooked that to focus on the issue of the grab handles as they are somewhat safety oriented.

I did find another new issue on my trip in that the front passenger seat back makes a creaking/groaning noise(lol) when you push on a certain area.

My other issue is that American Honda shows me other dealership vehicles that have the same issues and then won’t warranty any fixes because the issues are “characteristics” of passports... So, if the manufacturer won’t recognize the issues and won’t let the dealership fix them what does one do?

Le sigh...
That means there more loose fit Passports out there on lots? :cautious:
 

·
Registered
Joined
·
34 Posts
Discussion Starter #14
That means there more loose fit Passports out there on lots? :cautious:
Yea most of the fit/finish issues I mentioned were shared with other passports on the local dealership lot. This is what prompted American Honda to tell me that these issues were “characteristics” of Passports and so could not be repaired/fixed/rectified under warranty. That is the attitude and lack of liability that really made me disappointed and upset. As a result, I opened cases with the NHTSA and other agencies.

Really all I wanted was for American Honda to fix the issues I am seeing with this vehicle and any other vehicles that may have similar problems. What big company wants to spend money fixing problems though right...? I really hope the other people who purchase those Passports on the lot realize what is going on with their purchases as well...
 

·
Registered
Joined
·
67 Posts
Maybe that dealer just got a bad batch or is just a plain old bad dealer in general. When I purchased my Passport, I was able to inspect it beforehand, also they performed a second inspection before detailing the vehicle. Mine is basically just what I would expect of a new car, no obvious flaws.
 

·
Registered
Joined
·
152 Posts
Maybe that dealer just got a bad batch or is just a plain old bad dealer in general. When I purchased my Passport, I was able to inspect it beforehand, also they performed a second inspection before detailing the vehicle. Mine is basically just what I would expect of a new car, no obvious flaws.
If a dealer out there has a batch with issues that would indicate an assembly line problem. And Honda not being concerned enough about it is sad.
 

·
Registered
Joined
·
109 Posts
I don't have any loose parts or rattles, but I can see where the body panels could fit together better. The size of the gap on each side of the hood is slightly different. The alignment of the front fender where it meets the door just under the rear view mirror could be better. Somehow I can accept these minor variances at this price point. By comparison, our Audi Q7 looks like it was assembled with precision and that is expected for the extra $30K.
 

·
Registered
Joined
·
892 Posts
I've had my Luna Silver Elite a month now and have no problems with any of the ones mentioned by Phatkeem. My PP is flawless and it is what I expected of a Honda quality product. Reading of his list of manufacturing/assembly issues is truly disturbing, it's as if they (Honda) did not finish assembling his car and certainly did not go through QC prior to departing the factory. Upsetting.
 

·
Registered
Joined
·
20 Posts
Mine doesn't doesn't have any of the issues you listed except this one. For me, the dull 'clunk' sound is when I first start my car and start driving away. I don't have to be in reverse for it to happen. It happens everytime like clockwork after starting my car and driving away. I haven't figured out the cause yet, but it seems to maybe coming from the area of the rear hatch. My theory so far is that it's just the hatch locking?
Th e dealer told me the clunk is transmission going into 1st gear. He said it’s just an unfortunate characteristic. Knowing others have it makes me feel confident he is right.
 

·
Read Only
Joined
·
20 Posts
I also have had the trans knock issue coming from the rear end after shifting into second. I always need to reverse out of my garage then as when I drive down the street and goes into second, bamn! I could feel the car shake. I will notice it when the car sits for a few days. but when driven daily ,the issue does not show. Still it shouldn't happen.
But this happened yesterday,
I've driven about a mile from house , looked at info radio screen and the rear camera was on while I'm driving at 40mph. When I came to a stop, I hit the home button and went back to normal. I took photos showing that I was in drive.
3256
 

Attachments

1 - 20 of 105 Posts
Top