[Steveg203]

I can’t stand how the service advisor will say to about giving them 5’s. I just got the survey and I’m not sure how to handle it. My lasting service visit was really bad and there is no way I could give them a 5. They are incompetent and I won’t be going back to them. I do feel that the service advisor was between a rock and a hard place. I felt like she tried, but their techs were just bad and the problem was over there head.
How should I handle this? Do I give them my honest review which won’t be 5’s or do I just not do the survey. I really don’t want to be mean, but the service was horrendous.

 

[carpayments4life]

Ask yourself, If you would have read someone's negative review, of this service center, would you have given them a chance?

 

[Louuuuu]

I'd say that now would be a good time to call the General Manager of the dealership. (Not the service mgr or the sales mgr). "Dude, I'd like to give your service department "5's", but I can't. Here's why... "

If Upper Mgt doesn't know that you're unhappy, how will they ever correct it? And, believe me, the manufacturers put a LOT of pressure on dealerships to make everybody happy.

 

[ChucklesToy]

I had bought several cars at my local dealer and they do good work most of the time. One repair of the console of my wife’s Accord had to go back because they neglected to reattach the seat heater control switches. Fast forward to the install of my trailer hitch. It had to go back because they neglected to reattach the left rear seat decline control button. Survey this time and I told it like it is. They failed and wasted 4 hours of my time. GM called me, apologized and wanted the ticket number to determine what and who. I’m in customer service and rely on customers answering our survey factually. It really helps us fix issues. The GM appreciated it too since it costs extra for returns. I wasn’t mean, just the facts. I hope this helps.

 

[johara1]

Well I'm on my 5th visit today for emissions and engine light on...... 5's I don't think so. I doubt if I even get survey..... they found a way around that one too

 

[PNWGarageDad]

I've only been to 4 Honda dealerships, 2 were just fine , the other 2 had the attitude, I needed them and I was dirt under their shoe. Just so shocked how dealers with that attitude like that can be profitable.

 

[johara1]

Well I found one that can't seem to fix anything but they treat you good..... I'll get to go back for the 6th time for the same complaint...... I did notice something, they are using the same work order.... so all the visits don't show....

 

[Louuuuu]

.... I did notice something, they are using the same work order...

That's more of a warranty payment thing. When the dealer submits a closed repair order for warranty payment, they're saying they fixed the problem. Honda would kick back the next four of those. However, if the dealer submits a claim with five different parts listed, they can say "Well, we threw this part at it, and this one, and that one" etc. 'Thinking they have a better chance of one larger claim being paid than five separate ones for the same problem. The factory service rep is going to question either method, so ....

 

[johara1]

The service manager said the code it's throwing doesn't fix it, in fact with the parts they replaced the system failed the emissions test..... jim

 

[CHEFERMAN65]

Brutal honesty. Think of the unjust treatment the next person will receive. Accountability is a biatch, but Integrity, that's everything. I know of no perfect world and have thrown me self upon the sword for a cook that has overcooked something, used an ingredient that was asked not to, a server that delivered the wrong food etc. There is lots of room for error in the CS arena, be it what it is. To actually ask for praise when surely not warranted, doesn't sit well with me. I feel no guilt nor have any shame. I take responsibility for my actions and their consequences, I expect that of others, especially for paid services or product. So, if your feeling guilty or a bit of compassion, you can have a private conversation w/ the SA, GM, owner as to how you feel and why you wouldn't give 5's

 

[Steveg203]

I think I’m going to call someone at dealer, general manager. I brought it in for its first oil change and they rotated the tires but didn’t balance them. Before they did this my Passport was super smooth on the highway. I left there and I feel vibration and wheel shake. I brought it in for the headlight I asked them to balance the wheels and they say I will be charged and I said no problem. It still shakes and vibrates, now I will take it to my tire guy And pay more. The headlight took 2 hours to diagnose and almost 5 hours to fix it. The shop is dirty, and they Just don’t come across as professional as the other dealer I use to go to. The last dealer I used I had a 2015 Pilot that had a major vibration and I took it in on a Friday they come out and tell me it needs a new driveshaft. She said they ordered it and they fixed it on Saturday. They gave me a loaner, now that’s what I call good service.

 

[CHEFERMAN65]

I think I’m going to call someone at dealer, general manager. I brought it in for its first oil change and they rotated the tires but didn’t balance them. Before they did this my Passport was super smooth on the highway. I left there and I feel vibration and wheel shake. I brought it in for the headlight I asked them to balance the wheels and they say I will be charged and I said no problem. It still shakes and vibrates, now I will take it to my tire guy And pay more. The headlight took 2 hours to diagnose and almost 5 hours to fix it. The shop is dirty, and they Just don’t come across as professional as the other dealer I use to go to. The last dealer I used I had a 2015 Pilot that had a major vibration and I took it in on a Friday they come out and tell me it needs a new driveshaft. She said they ordered it and they fixed it on Saturday. They gave me a loaner, now that’s what I call good service.

Yeah, unfortunately not all created equal. So you know what good service is, you have an expectation. Burn me once, I'm not coming back, but know this, management will know and so will any future business.

 

[Photopooba]

Salesman after was done buying my Passport a month ago. “Anything under five stars is a fail”.

 

[Larry S]

I can’t stand how the service advisor will say to about giving them 5’s. I just got the survey and I’m not sure how to handle it. My lasting service visit was really bad and there is no way I could give them a 5. They are incompetent and I won’t be going back to them. I do feel that the service advisor was between a rock and a hard place. I felt like she tried, but their techs were just bad and the problem was over there head.
How should I handle this? Do I give them my honest review which won’t be 5’s or do I just not do the survey. I really don’t want to be mean, but the service was horrendous.

I liked the guy’s response about contacting the GM of the dealership. Let him know about how dissatisfied you are And why. Then blast them with a 0 star rating on the survey. It’s the same story everywhere with care dealers, starting with the sales people though service. The most incompatent group of people in the work force today.

 

[MrPMS]

Whether I have a problem or not, I’ll complete a survey with honest feedback. But, if I have no problem with a service, but am coached that anything less than perfect scores is a failure, then I won’t do the survey. They’re just looking for praise, not feedback, and that’s not worth my time.

 

[Ollie]

I can’t stand how the service advisor will say to about giving them 5’s. I just got the survey and I’m not sure how to handle it. My lasting service visit was really bad and there is no way I could give them a 5. They are incompetent and I won’t be going back to them. I do feel that the service advisor was between a rock and a hard place. I felt like she tried, but their techs were just bad and the problem was over there head.
How should I handle this? Do I give them my honest review which won’t be 5’s or do I just not do the survey. I really don’t want to be mean, but the service was horrendous.

Is there a spot where you can explain why you gave them the rating? I never think it's a good idea to lie because then they will not improve their service. Owners want to know where their company has failed so as to improve it. Be honest.

 

[PKKnight]

I can’t stand how the service advisor will say to about giving them 5’s. I just got the survey and I’m not sure how to handle it. My lasting service visit was really bad and there is no way I could give them a 5. They are incompetent and I won’t be going back to them. I do feel that the service advisor was between a rock and a hard place. I felt like she tried, but their techs were just bad and the problem was over there head.
How should I handle this? Do I give them my honest review which won’t be 5’s or do I just not do the survey. I really don’t want to be mean, but the service was horrendous.

Then definitely say it was horrendous, go to dealerrater.com, the dealerships pay attention to this site. My buying experience was great despite the reputation of the dealership. Should have known. 2 weeks after purchase not one person can return a phone call. Awful customer service. And awful for me, it's the closest to me with the nicest waiting area. Good luck, but dont give 5 stars. They need to earn that.

 

[Photopooba]

Is there a spot where you can explain why you gave them the rating? I never think it's a good idea to lie because then they will not improve their service. Owners want to know where their company has failed so as to improve it. Be honest.

The dealer called my brother asking why the two star review. Three trips me the problem want fixed.