[jppelec]

I recently posted about how satisfied I was with the quality of the cup holder hero liners. I was so happy with them I ordered a set for my sisters 2013 Ford fusion as a Christmas gift, somehow they sent the wrong set. Dealing with their customer service has been a nightmare. It took over a week for them to contact me after repeated phone calls and emails. I posted screenshots of the emails to show you what I’m dealing with it, first they said they were going to send me the correct set an another week pissed and I didn’t hear anything so I emailed them again and this morning I received the other email apologizing for the confusion and the fact of not going to send the correct set just issue a refund. This is a heads up in case you have to deal with their customer service. On their website they claim to have world-class customer service, God help us all if this is world class.

 

[JACKDEF]

Sorry for your pain. Got mine off Amazon with no issues and 2-day delivery. I enjoy them as the offset the plain black interior.

 

[jppelec]

Sorry for your pain. Got mine off Amazon with no issues and 2-day delivery. I enjoy them as the offset the plain black interior.

I like them also. I purchased them from their site because I had a discount code that turned out to not be so great. Amazon has them cheaper.😳 When I read about them beings a small family owned business I was all in. Never expected this and I am really disappointed in their handling of this. All they had to do is say return in and you have to order a new set, instead they sent me misleading emails. Not very professional.

 

[Nipper Dog]

This is why I always check to see if a particular item is carried by Amazon first. If it is, most any item they sell will say 'free returns' next to It. Then if there's a problem I just return it without the box to my local grocery store for credit. I get the refund as soon as they scan it in and the store handles the return.

 

[pshadoa]

Sorry to hear that you had problems with Cupholder Heroes. When my set arrived it was missing one piece. They immediately sent out an entire new set.

 

[PNWGarageDad]

No issues with my set. Hope everything works out for you.

 

[jppelec]

After telling me they couldn’t send the correct replacement they emailed me again and asked if I returned the wrong set because if I didn’t they would send me the right set. I had just returned from the post office when I received that email. I emailed them back and they then told me because I returned it the couldn’t send me the right set😳 only a refund when the receive the return. Most confusing customer service I have ever dealt with in my life.