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229 Posts
Decided to finally allow dealer to work on our Passport,
scheduled service to be include:
1) Campaign 21-086:6FD00 MultiModel Hood Latch Striker Safety [never completed the Recall for Hood Latch from back in 2021], they installed 60110-TG7-305 Hood Striker Kit
2) Campaign 23-008:6AX00 MultiModel Auto Idle Stop Restart Software Update, TSB 23-008
3) I commented about my battery/charging system, & informed advisor that my ScanGauge never showed voltage readings above 12.8V. Service Manager came out and started with his blah-blah about new vehicles today & electronic battery sensor & AGM batteries . . . all the standard talk to placate customers. [Note: we haven't driven Passport for a week, and dealership just few miles away] We went out to vehicle, I put my Fluke meter on battery, and showed him 12.2V reading. He said that is normal [??!?] but they would need to test for draw and test alternator. Workorder states:
"50HOZ00: Perform GR8 Test. Battery failed GR8 Test, Replace battery"
"50HOZ07: Test Code B6642-TS3P5 failed battery test *Replace Battery
"Installed 31500-TZ7-AGM100M"
All services/parts under warranty
Got home, immediately checked quality of their work and verify battery was actually replaced.
No fingerprints anywhere, no shoe marks on freshly cleaned mats. No marks anywhere, quality work, until
Removing front shroud, immediately noticed 1 (of 10) clips missing
Removed resonator, removed battery cover, removed battery - to verify battery production date.
Stamped date on new battery showed 2022 week 46 production
Called service advisor about that missing clip, and 15 minutes later a tech arrived in our driveway in the dealerships courtesy shuttle Odyssey with a new clip in hand, and installed it. And left me an additional clip "just in case."
Never experienced no-start situation as others have posted in this forum, but we do empathize with their frustration.
Hopefully this TSB 23-008 Auto Idle Stop Restart Update along with their new 650-CCA battery will extend our time a few more years before we have to purchase a better quality aftermarket H6 760-CCA AGM battery.
scheduled service to be include:
1) Campaign 21-086:6FD00 MultiModel Hood Latch Striker Safety [never completed the Recall for Hood Latch from back in 2021], they installed 60110-TG7-305 Hood Striker Kit
2) Campaign 23-008:6AX00 MultiModel Auto Idle Stop Restart Software Update, TSB 23-008
3) I commented about my battery/charging system, & informed advisor that my ScanGauge never showed voltage readings above 12.8V. Service Manager came out and started with his blah-blah about new vehicles today & electronic battery sensor & AGM batteries . . . all the standard talk to placate customers. [Note: we haven't driven Passport for a week, and dealership just few miles away] We went out to vehicle, I put my Fluke meter on battery, and showed him 12.2V reading. He said that is normal [??!?] but they would need to test for draw and test alternator. Workorder states:
"50HOZ00: Perform GR8 Test. Battery failed GR8 Test, Replace battery"
"50HOZ07: Test Code B6642-TS3P5 failed battery test *Replace Battery
"Installed 31500-TZ7-AGM100M"
All services/parts under warranty
Got home, immediately checked quality of their work and verify battery was actually replaced.
No fingerprints anywhere, no shoe marks on freshly cleaned mats. No marks anywhere, quality work, until
Removing front shroud, immediately noticed 1 (of 10) clips missing
Removed resonator, removed battery cover, removed battery - to verify battery production date.
Stamped date on new battery showed 2022 week 46 production
Called service advisor about that missing clip, and 15 minutes later a tech arrived in our driveway in the dealerships courtesy shuttle Odyssey with a new clip in hand, and installed it. And left me an additional clip "just in case."
Never experienced no-start situation as others have posted in this forum, but we do empathize with their frustration.
Hopefully this TSB 23-008 Auto Idle Stop Restart Update along with their new 650-CCA battery will extend our time a few more years before we have to purchase a better quality aftermarket H6 760-CCA AGM battery.