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Bye Bye Passport - Hello VW

3895 Views 17 Replies 12 Participants Last post by  Tadakatsu
My 2019 Passport AWD Elite was the first Honda I ever owned. And the last Honda I'll every own. I have never been exposed to such horrible customer service from any company before. My Passport had a glaring defect. The car would turn on in the middle of the night, lights flashing, radio blaring, and a dead battery in the morning. It was bizarre. So when we had AAA come out and start it, they barely could. The battery was registering 7amps. This car had 20,000 miles on it. So we get it started and drive it directly to the dealer on a Sunday night drop off. Monday morning, I drive my husband over there so he can tell them why the Passport was in the service driveway and have them get him a loaner so he could go to work. Nope. They don't give loaners out UNTIL they know what is wrong. I told them what was wrong. It was defective. So I had to go psycho for them to get a loaner for my husband and send us out of there. It took 10 days before they knew what was wrong. And 14 days before the car was finished. It was a DEFECTIVE REMOTE ENTRY system and they had to completely replace it. The car got totaled out 6 months later sitting on the freeway in traffic. The insurance gave me $46,000 for it and I went out and bought a VW ATLAS Sport SEL. Love it. Three days after we got the ATLAS, we picked up a screw in the sidewall tire and took the car back to VW. They said no problem, we'll replace that tire for you right away and sent us on the road without charging us. Bumper to Bumper warranty. I had picked up a screw in the sidewall of the one of the tires on the Passport and Honda said sorry, you have to buy a new tire. And good riddance Honda. Their customer service is just terrible. So far, I'm loving VW. Take care folks. I'm leaving this forum to join the VW forum.
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Good luck with your VW, because you’ll need it. I traded my lemon 2018 Tiguan for the Passport. VW has has had a lot of head gasket failures on that motor. I was a long time VW owner and had several VW lemons. VW is the worse company to deal with and when things go bad they will do absolutely nothing. The resale value is non existent.
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