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Apple Carplay - SIRI will not work. . .

5972 Views 13 Replies 8 Participants Last post by  Joey Lea, 
C
Hello! I have the 2019 Passport Elite and everything worked fine for the first 2 weeks then I used the Nav system and now siri will not work in my carplay. Carplay comes up on the screen and you can push the buttons but when you try and tell her to do something she either says that she cannot hear you or has lost her internet connection but in reality she has not as I can unplug her and ask the same question and she will answer. The mic in the Passport works. I have done factory reset on radio and iPhone. Been on the phone over 2 hours with Apple support and cannot figure it out - any suggestions? Other than that, I really like the Passport. Thanks!
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K
I have experienced this once or twice on my Elite. Not sure if you are also wearing an Apple Watch. It seemed like the watch and CarPlay were confusing each other. Both time it straightened itself out after the car was turned off.
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chuckrey said:
Hello! I have the 2019 Passport Elite and everything worked fine for the first 2 weeks then I used the Nav system and now siri will not work in my carplay. Carplay comes up on the screen and you can push the buttons but when you try and tell her to do something she either says that she cannot hear you or has lost her internet connection but in reality she has not as I can unplug her and ask the same question and she will answer. The mic in the Passport works. I have done factory reset on radio and iPhone. Been on the phone over 2 hours with Apple support and cannot figure it out - any suggestions? Other than that, I really like the Passport. Thanks!
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have you had any resolution to this , i havent
thanks
nick
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Z
I can confirm that I’m having this very same issue. Siri works with the phone but when plugged into my Honda it reports that it’s having a problem with the connection. I have spent about 2hrs on the phone with Apple and pretty much exhausted all the possibilities with the phone. They are out of ideas. With other Honda owners having exactly the same issue it strongly points to a problem with the car. Now how do we go about Honda accepting the issue and investigating it ?
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N
i dont know but w enough complaints they should, im hope its just software
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Z
Good news folks, Apple has just released 12.3.1 and does appear to have fixed the problem. Of course it's early days yet and of course no promises ;)
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N
will see about that lol
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N
nothing changed, siri dosent work lol
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R
I have the Passport and have not got to Siri yet. I can't get past the iphone problems. I know Honda has known about these problems but don't seem to be in a hurry to find a fix. Had two Ford escape in the past with 0 problems, so I know it can be fixed. Maybe should have stuck with .E.scape,
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Oneflyryd
We are having the same issue with our Touring. I tried to update the infotainment system and it says it’s up to date. I’ll be contacting the dealer tomorrow this is a pain in the ass.
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N
Make sure u have apple cables. i had problem for quite while but its much better now and i can use waze, running 13.1.2 on iphone x. no response from siri was biggest issue. now all works but u cant give the system too manycommands or it freaks out reboots or i have to reboot i=usung a usb keyboard
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npeckio said:
Make sure u have apple cables. i had problem for quite while but its much better now and i can use waze, running 13.1.2 on iphone x. no response from siri was biggest issue. now all works but u cant give the system too manycommands or it freaks out reboots or i have to reboot i=usung a usb keyboard
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How does your passport freak out which makes you reboot with a keyboard?
Thanks,
PDog
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Pdog said:
How does your passport freak out which makes you reboot with a keyboard?
Thanks,
PDog
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just makes a beep and screen gos blank or freezes, then i reboot it w keyboard.
ifu use alot of apps simultaneously it happem
ns more
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J
I have been using my adapter and have been very satisfied how it works. Picks up my phone when I am in proximity of the car with no issues. I use Apple Music, Pandora, Waze, Google Maps and music stored on my phone. Siri will play anything I request from any of the sources by pressing the stalk button. It will also obtain Nav directions by doing the same. Phone is either in my pocket or in the door pocket with my wallet.
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