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I had my 2019 Passport "fixed" by the dealership back in HI but I still heard the crackling sound. The dealership told me to bring it back in but we moved to CA before I had a chance to bring it to them. I called the local dealership near me, Temecula Honda, and they straight up told me there is no solution for the problem and Honda is researching the issue. Keep in mind I have had issues with them with my smog check EGR not resetting since CA requires a smog check. They were not helpful with that issue either. Luckily there is another dealership, Lake Elsinore, about 20 miles away that has been very helpful. In my haste of getting the EGR issue fixed I forgot to ask them if they could help with the crackling. I will keep this forum posted once I speak with the Lake Elsinore dealership.

As I mentioned in the other Forum, keep reaching for those who will assist you will your issues. This is especially if your car is still under warranty. Reach out to corporate if you have to or if you are fortunate enough to have another dealership near by go to them. It's sad that people are not treated the way they are supposed to because a dealership wants to only deal with those out of warranty!
 

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Without looking through 53 pages on this thread, could someone tell me if this is a 2021 issue as well? I have an EX-L recently purchased (~500 miles on odometer). Just yesterday, I experienced multiple audio issues.... FM stations were muted and crackling and there was a loud pop (like amplifier feedback) when switching stations. Switched to Bluetooth and same issues...muted and crackling. I shut the PP off and restarted and it was still there. I shutdown for a more extended period (couple of minutes) and then it was fine. I'm assuming this will return and I'm just wondering what my options are and what steps anyone with a 2021 have taken and what I should be prepared for.
 

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Without looking through 53 pages on this thread, could someone tell me if this is a 2021 issue as well? I have an EX-L recently purchased (~500 miles on odometer). Just yesterday, I experienced multiple audio issues.... FM stations were muted and crackling and there was a loud pop (like amplifier feedback) when switching stations. Switched to Bluetooth and same issues...muted and crackling. I shut the PP off and restarted and it was still there. I shutdown for a more extended period (couple of minutes) and then it was fine. I'm assuming this will return and I'm just wondering what my options are and what steps anyone with a 2021 have taken and what I should be prepared for.
You will need to take the car back to the dealership. The problem will unfortunately not go away. Honda is aware of the issue. I took my car to the dealership twice and as recently as yesterday. While driving home it was working great for about 20 minutes and then other issues came up like the whole stereo locked up with no sound. Honda told me to bring it back on Monday. To be continued!!!
 

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You will need to take the car back to the dealership. The problem will unfortunately not go away. Honda is aware of the issue. I took my car to the dealership twice and as recently as yesterday. While driving home it was working great for about 20 minutes and then other issues came up like the whole stereo locked up with no sound. Honda told me to bring it back on Monday. To be continued!!!
Thanks for the quick reply. I just talked to my dealer and they are well aware of it. He kind of chuckled about it (there was also a hint of a cry in there as well😆). He said it's 100% electrical and not electronic and that is my assessment as well. It absolutely sounds like bad wiring/connectors. He told me there is an issue with the first updated harness Honda released to fix the issue and they are waiting on a new one that should finally fix the issue once and for all. Anyway, I have been added to their "list" and will be notified to come in to have the new part installed once they receive. Waiting game for now...
 

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I had my 2019 Passport "fixed" by the dealership back in HI but I still heard the crackling sound. The dealership told me to bring it back in but we moved to CA before I had a chance to bring it to them. I called the local dealership near me, Temecula Honda, and they straight up told me there is no solution for the problem and Honda is researching the issue. Keep in mind I have had issues with them with my smog check EGR not resetting since CA requires a smog check. They were not helpful with that issue either. Luckily there is another dealership, Lake Elsinore, about 20 miles away that has been very helpful. In my haste of getting the EGR issue fixed I forgot to ask them if they could help with the crackling. I will keep this forum posted once I speak with the Lake Elsinore dealership.

As I mentioned in the other Forum, keep reaching for those who will assist you will your issues. This is especially if your car is still under warranty. Reach out to corporate if you have to or if you are fortunate enough to have another dealership near by go to them. It's sad that people are not treated the way they are supposed to because a dealership wants to only deal with those out of warranty!
I had TSB 20-58 done for the second time back in April. Tech said the first time it wasn’t done properly and he replaced and rerouted all new connectors. So far all is well.
 

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My 2021 Passport EX-L (2,050 miles) started emitting ticks and pops, which I thought were noises in the dash from road vibrations. Later I discovered the noise was coming from the audio system - even turned off! When this occurs with the audio on, the ticks are audible accompanied by a fraction of a second drop out - like a record skipping (if you are old enough to remember vinyl). The problem is very intermittent and I haven’t discovered if it’s caused by temperature, vibrations, or other. Called my dealer’s service and they confirmed this is a known problem. He said they would probably have to replace a FAKRA connector. He said I’d have to bring the car in to be diagnosed, then, if approved, another time to replace the FAKRA. My concern is the problem is intermittent. He said, “yep, that’s a problem.”
 

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My 2021 Passport EX-L (2,050 miles) started emitting ticks and pops, which I thought were noises in the dash from road vibrations. Later I discovered the noise was coming from the audio system - even turned off! When this occurs with the audio on, the ticks are audible accompanied by a fraction of a second drop out - like a record skipping (if you are old enough to remember vinyl). The problem is very intermittent and I haven’t discovered if it’s caused by temperature, vibrations, or other. Called my dealer’s service and they confirmed this is a known problem. He said they would probably have to replace a FAKRA connector. He said I’d have to bring the car in to be diagnosed, then, if approved, another time to replace the FAKRA. My concern is the problem is intermittent. He said, “yep, that’s a problem.”


Same here!! But I bought my 2021 EX-L PP in December 2020 and today as of an hour ago had that damn Fakra connector switched out after being on recall for months. Mine started those same things and turning off or no audio play available after 4500 miles. I’m at 11k miles now 8 1/2 months into it and I hope that will be the fix going forward. Also had them replace driver side mirror because it was bouncing and not viewable much for driving. Good luck!

By the way, the 2019 and 2020 had recalls on both things I just got done for my 2021.
 

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Hello,

This has to do with Honda Service Bulletin 20-058. They have a series of items the check and/or replace until it goes away. They know about it. It is almost alway intermittent with most people (Some are all the time). It will not be a problem for them and they can’t use that excuse. They just need to follow the procedures outlined by Honda to find the area(s) with the problem and replace what they need to. My Honda dealer recently performed this service to my Passport and all the issues you describe, which my vehicle had, are now all gone. If they play dumb just go to another Honda dealer. Internally, Honda is completely aware of this issue. Inconvenient? Yes. Not difficult for them to address. Hope this helps.

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Yes unfortunately Honda does has a process and follows procedures that for me turned out to be 5 visits to the dealer with the last 4 requiring a loaner. Attached are cut & paste images of the 5 service reports.
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As you can see this was a long drawn out and taxing procedure. When I called the service manage for the 5th time, I explained how the system was acting on my way to work:
System went down with lost network connection and then lost MOST network.
Upon reboot I still had no audio but the navigation came on and acted very erratic. The map would keep zooming in and out while following my location (as if it was breathing in and out - was ready to name the Passport: Christine).
Then the system would fail again.
By this time I was in the parking lot at work and the system rebooted. Still no audio and navigation came back up. Decided to check to see what other apps may not be function correctly. Radio : not available at this time. Which I expected being no audio. (I listen to XM stations not radio).
I checked the trip computer app and it stated Service Unavailable. Press anywhere to exit. (see attached pic) and yes that is 4:47 AM. I start work at 5:00
The service manager stated that he has never heard anyone else ever mentioning about other apps not functioning correctly. Asked if I would allow him to send our recorded phone conversation to Honda engineer. Which I said by all means and I would send him the pic of the failed trip computer app.

Since the tuner and amp have been replace I've had no issues with hitting bumps in the road and hearing the audio sound like a skipping CD. I hope this helps those faced with this situation.
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Need to vent. My 2020 Passport is having the infotainment crackling noise prpoblem since January. I know the MOST connector needs to be replaced. Dealer tells me they have been waiting for months for these to come in. I can not be put on a waiting list because too many people are waiting and they cant (don't want to) keep track of everyone needing this fix. This has moved beyond just being an annoying crackling/popping noise: Navigation system turns off and reboots while I am on the road. Audio turns itself off ("lost audio connection") and stays off for hours or days. I make frequent 700 mile trips and I need navigation and audio. No hands-free, AirPlay or voice prompts.

Dealer says their hands are tied.
Honda corporate said they cant help and I should reach out to multiple dealerships and try to be put on their waiting list.
I do understand we have a chip shortage due to COVID, but that doesn't make it better.
I asked Honda corp to take the car back!
$42,000 and I have to put up with this.

I vented in the hopes of feeling better... I don't.
 

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Take the car back !? Nothing is easy right now or business as usual. I’m sure they would supply the fix if they could. We are still deeply being affected by the pandemic and it will take many more months before things really stabilize.
 

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That sucks. Only positive spin is it’s a known issue that WILL be fixed once the supplies come in. Doesn’t help you now, but it’s not like they’re chasing ghosts and don’t know what’s going on.
 

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Take the car back !? Nothing is easy right now or business as usual. I’m sure they would supply the fix if they could. We are still deeply being affected by the pandemic and it will take many more months before things really stabilize.
Like I said… just venting. I know it will be fixed. Just wish I could get on a list so they take some ownership and call me.
 

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My 21 PP Elite began showing issues with the infotainment this month. Really was not looking forward to dealing with it. I got it in to the dealer last week and they found the shutdown codes stored and advised TSB 20-058, as many have shown here. I was completely surprised to hear that the dealership actually had all of the Fakra connectors and housing in stock. I probably should've gone to the casino because I was extremely fortunate this weekend. I would just say if you are on a waiting list, try another dealer and perhaps they will have them.

Serra Honda in O'Fallon IL is out though....sorry, not sorry. ;)
 

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Well, made it 12k miles and 1 year later and the crackling/popping has started back up. Prior to that I brought in my PP 5 times up to 9800miles/1 yr. The 5th time a factory engineer was in town and fixed it. Lasted 1 year and 12k miles. I think I am done with this vehicle. I really love this SUV and was looking to trade it in for a 2021. But from what I am reading, it is still not fixed yet.
 

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I have a 2020 Passport Touring for over a year and my head unit has been flawless. The other day I was sitting in my Passport and this guys comes up to me and tells me he had a 20 Passport and he had major problems with his head unit. He told me it was in the shop for over a month and was deemed not fixable. He told me they bought it back. Are they having these same issues with the Pilot?
 

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I have a 2020 Passport Touring for over a year and my head unit has been flawless. The other day I was sitting in my Passport and this guys comes up to me and tells me he had a 20 Passport and he had major problems with his head unit. He told me it was in the shop for over a month and was deemed not fixable. He told me they bought it back. Are they having these same issues with the Pilot?
Looks like Pilots have it too ! Glad you’ve had good luck with yours. I’m done with mine

 
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But from what I am reading, it is still not fixed yet.
FWIW...I believe a fix to the FAKRA connectors and harness was produced. I'm not entirely sure on the timing of when that switch happened though. Early on they were just replacing with the same broken ones. My understanding is that they now have a permanent fix. Unfortunately the supply of these hasn't caught up with demand yet so many haven't been able to get the fix installed.
 

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FWIW...I believe a fix to the FAKRA connectors and harness was produced. I'm not entirely sure on the timing of when that switch happened though. Early on they were just replacing with the same broken ones. My understanding is that they now have a permanent fix. Unfortunately the supply of these hasn't caught up with demand yet so many haven't been able to get the fix installed.
Ok thanks. I did call my Honda dealer and they said exactly what you said. In fact he said they had a Passport in there for the exact same thing as we spoke on the phone. Go figure. Lol. I’m bringing it in Wednesday. Only problem is they have no loaner cars so I have to find my own rental.
 
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