2021 Struggles to Start

Thanks everyone. The story continues to evolve because now the fuel pump emits a really loud whine when turned on after a couple hours of being off and it seems to always accompany the long crank time. Yesterday it stalled right after starting. They think it’s failing and are seeing if Honda will authorize the replacement without an official diagnosis. Hopefully that’s the issue.

So they don’t post any service record unless an issue is found. I specifically asked for paperwork on them trying to diagnosis it and was told, “we don’t do that unless we find a problem.”

That’s what I’m thinking. If I start it within an hour of using it, the fuel pump makes the normal kind of hissing sound of priming (I assume priming. I’m certainly not a mechanic) but if it’s been sitting for a couple hours, the pump makes this loud whining sound before the long crank or rough start. I haven’t tried turning it on before actually starting to see if the issue is still there but I’ll definitely try that. I’m taking it back to the dealer Monday so hopefully they will have a resolution. I’m ready to start enjoying my Passport as much as I did my first 1995.5 Isuzu Rodeo

I need someone to do a sanity check on me. Here’s one of the last videos I was able to get before I took my Passport into the dealer. There’s a whining sound just as the chime starts and right before the engine seems to struggle starting. Does that sound normal? I’ve had a 2021 Pilot for a week and haven’t had a single issue with it nor heard that whining sound. My advisor said they can’t start replacing anything until they can duplicate the issue. She agrees there’s a problem but they can’t seem to duplicate it. I explained the steps I take to get it to happen (drive for a little bit like taking my child to school, come home for a couple hours, then go run an errand. It always seems to happen a couple hours after the engine is warm and has been driven) and they are going to try to warm it up tomorrow and start it again after a couple hours. Maybe this is normal behavior? Any thoughts?

2021 Honda Passport

I got an update from Honda regarding this issue. My dealer replaced the fuel pump and things seemed better until about a week later when it started the same issue again. They’ve now had it since Tuesday and are still running tests. Yesterday, the advisor called me asking where I get my fuel because it was coming back really dark. I always get it from places like Walmart, Sam’s Club, Casey’s, Shell, etc. and from places around my state. Always somewhere reputable. Anyone know why that would be asked? Are they trying to say it was bad fuel? If so, that seems like a major coincidence to have bad fuel every fill up for 1,700 miles. What would cause a fuel sample from the tank to come back dark?