I just bought a 2020 (new) Passport Touring last week. Yesterday I was driving it back to the dealership (about 1.5 hours from home) and turned on the radio. I used Sirius at first but later had the same/similar problems with FM. After a minute or two the radio just quit playing. A couple of times the radio portion of the screen went blank. Other times it just quit producing sound. I noticed that if I changed bands the new band started playing right away even though the previous band was silent.
I reported the problem to service where I was going to have the transmission cooler installed. About an hour after drop-off I was called by a service person who said that they needed to keep the car overnight. From what I understood my vehicle was exhibiting symptoms of which Honda Motor (HMC) is aware but it seems that they don't know how to fix it. They wanted the dealership to gather some sort of data or diagnostic results to send to HMC.
As you might imagine I am upset with this situation. It is one thing to buy a car with a problem for which they know the fix. It is an entirely different thing to have a NEW vehicle when the manufacturer doesn't know how to fix the problem. At least, as someone said, it is not the transmision.
The 8 year/120,000 mile extended warranty is looking like an even better idea. At least I found a dealership that is willing to sell it at a more attractive price (<60%) of the dealership where I bought the car.
I reported the problem to service where I was going to have the transmission cooler installed. About an hour after drop-off I was called by a service person who said that they needed to keep the car overnight. From what I understood my vehicle was exhibiting symptoms of which Honda Motor (HMC) is aware but it seems that they don't know how to fix it. They wanted the dealership to gather some sort of data or diagnostic results to send to HMC.
As you might imagine I am upset with this situation. It is one thing to buy a car with a problem for which they know the fix. It is an entirely different thing to have a NEW vehicle when the manufacturer doesn't know how to fix the problem. At least, as someone said, it is not the transmision.
The 8 year/120,000 mile extended warranty is looking like an even better idea. At least I found a dealership that is willing to sell it at a more attractive price (<60%) of the dealership where I bought the car.
